Zapier troubleshooting

To diagnose ContactOut → Zapier → Downstream system issues, please follow the steps below:

1. Identify if the problem is at ContactOut → Zapier
   • Log in to Zapier
   • Check if there are any paused Zaps (typically when the zap limit has been reached)
   • Check that the ContactOut integration is still connected
   • https://help.zapier.com/hc/en-us/articles/8496291148685-View-and-manage-your-Zap-history
     
     
2. Identify if the problem is Zapier → Downstream
   • Log in to Zapier
   • Connect google sheets to ContactOut by following the steps here: https://www.youtube.com/watch?v=Jt3wPQJURTI
   • Check to see if data is flowing into Google Sheets
   • If it is, it's most likely an issue between Zapier and the system you are trying to get the data into
   • Contact your downstream system provider
     
     
3. Is it the specific Zap
   • To diagnose, you can go to the specific zap and check the connection, follow this guide here: https://zapier.com/blog/how-to-troubleshoot-zaps/

If none of these steps help, please submit a support ticket and we'll assist you further.